Want to book a train ticket online? Nothing quicker and easier than that right? The Dutch international train ticket website (NS HiSpeed) proves this wrong. Be wary, if you try to book a ticket you are in for something that might become an extremely frustrating adventure.
After wasting my time last night and not achieving anything I wanted to point out the following shortcomings of the NS HiSpeed website:
- NS HiSpeed offers tickets that are not available (i.e. you enter a destination and date and some of the results that appear turn out to NOT be available after all - extremely frustrating)
- That some days on the price-calendar are marked as "days with special price"; this turns out to not be true either.
- Some tickets that ARE available are shown as unavailable. (this is mostly the case when you buy a return ticket)
- Payment is impossible - there must be a technical problem with the website. I have tried using various methods.
- There are no amenities for people booking tickets from outside the Netherlands. You can't receive your tickets on a non-Dutch address and there is no international customer service/reservation number that you can call (not to mention that the website is only partially translated).
- And as icing on the cake, guess what... Apparently they DO care for their customer's opinions. That's why, in aim to improve their website and services, they have this wonderful online questionnaire asking you many useful questions like whether you like the colors of their website...!
So, I think it's clear. I am taking the bus after all...
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